FAQs
What are your shop hours?
Sunday & Monday: CLOSED
Tuesday - Friday: 12 PM - 6 PM
Saturday: 12 PM - 5 PM
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Though the shop is open until 6, we do not allow customers to come in and begin working on bikes after 5:30, and bench clean-up begins at 5:45. This is so our mechanics can be out of the shop and back home to their families at a reasonable time every day.
How can I get a bike?
Bikes are available for purchase at the shop. We encourage you to talk with one of our mechanics regarding your needs. If we currently do not have what you're looking for in stock, don't worry! Our inventory is constantly changing with incoming donations. Chances are that we will have something to accommodate you next time you come in.
If you are unable to purchase a bike, there are two options available to you: Earn a Bike and Bike Giveaway. Read more about them under our Bicycle Collective tab.
Do you have a bike that'll work for me?
The best way for us to answer this question is in person! Coming into the shop (506 E. 6th St. in the East Village) and speaking with our mechanics will give you the opportunity to ensure you're going home with something that's right for you.
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If you know what you are looking for (bike type, size, etc.), you can call our shop at 515-288-8022 and ask if something similar is available. However, we do not do holds or reservations on bikes.
Do you guys have discounts?
Before you haggle or ask for a discounted rate, think of it this way: by buying a bike you are directly supporting our mission of providing sustainable, free transportation to people in need.
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And the way we see it, with prices as low as ours, everything in the shop is discounted!
I want to volunteer in the shop—
when can I come in and what can I do?
First and foremost, the amount of mechanic experience you have (or don't have) isn't a problem—we always encourage anyone to come down to the shop and learn new skills. In the shop we start off all new volunteers with an orientation session where we show you how the shop functions and get you started on disassembling a bike for parts. Taking a bike apart allows you to understand how bikes are constructed, without having to worry about putting them back together. From there you'll gain experience with tools and knowledge about bike assemblies, which will allow you to begin helping rebuild bikes to be donated or sold.
Not interested in mechanic work? We have plenty of other volunteer opportunities, listed under the Volunteer tab.
Will you buy my bike or sell it for me?
No, but we're more than happy to take your bike as a tax-deductible donation! All donated bikes are either fixed up and donated to a person in need or sold at a discounted rate to raise funds for bike education and programming.
